Privacy Policy

1. Introduction & Overview

The Digital Solutions (“we”, “us”, or “our”) operates as a registered entity in England & Wales (Company No. 14209532). We are committed to protecting and respecting your privacy. This policy outlines how we collect, process, host, and protect any personal information you provide when using our services or filling out forms on our website.

Under the General Data Protection Regulation (GDPR) and applicable data protection regulations, we act as the Data Controller for the information collected directly on our digital domains.

2. Data We Collect

We collect and process the following categories of personal information:

• Contact Details: Your full name, email address, phone number, and company name when submitted via our contact forms.
• Project Specifications: Your plan interest, domain details, branding assets, and project brief text.
• Usage Analytics: Device type, IP address, browsing behavior, and referral source collected anonymously via cookies.

3. Purpose & Legal Basis of Processing

We process your personal data under the following legal bases:

• Consent: When you agree to accept our cookie preferences or submit the Contact Brief form.
• Performance of Contract: To take necessary steps prior to entering a subscription agreement or executing web development tasks.
• Legitimate Interest: To secure and optimize website operations, manage client communications, and verify service standard deliverables.

4. Data Retention & Security

We implement industry-standard secure socket layers (SSL) and database encryption to guard your information. Personal details submitted via contact briefs are retained in secure emails or secure CRM software for up to 2 years, or for the active duration of your website subscription package.

We host client data and website assets on highly secure global cloud CDNs, which are maintained with weekly security audits and software patch releases.

5. Your Rights Under GDPR

Under applicable data protection frameworks, you hold the following rights:

• The right to access, verify, or export copies of your personal data.
• The right to request the rectification of incorrect information or complete erasure.
• The right to withdraw your consent (such as opt-out of cookie tracking) at any time.
• The right to lodge a formal complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

6. Direct Enquiries

If you have any questions or wish to exercise your data subject rights, please message us directly on WhatsApp.